Are you wondering about the status of an order? Or would you like to change something about an order you have placed? You may be able to view and modify your order by visiting your account.

If you can't find an answer to your question via the self-service section, you can submit your question to our customer service. Please use this contact form to do so. Alternatively, you can always send an email to: INFO@OUTLET-HEEK.DE of INFO@HANDGEMAAKT.EU

Still no answer?

If you have used the contact form and still have not received a reply, it is possible that your internet provider or your e-mail programme is blocking certain e-mail, the cause of this is usually the use of a SPAM filter, the mail will then end up in SPAM folder. If this is the case, consult the help function of your e-mail programme to find out how to remove the setting that causes e-mail to be blocked. When you are able to receive e-mail again, please still contact us by using the contact form.

Please check the SPAM folder first for mail you expect but have not yet received to avoid misunderstandings.

You’re more than welcome to come take a look!

Are you interested in a product and would you like to see it in person first? Of course you can! You’re more than welcome to visit our warehouse every Saturday from 10 a.m. to 4 p.m.

We just ask that you send a quick email in advance to info@handgemaakt.eu, letting us know which product you’d like to see. That way, we can check to make sure we actually have it in stock at that time.

This way, you can be sure your visit won’t be a wasted trip, and we can make sure to assist you as best as possible.

So just a quick note beforehand, so you can come visit us with peace of mind. We look forward to seeing you!

www.outlet-heek.com (powered by Handelsonderneming ETW)
Kanaalstraat 219 (A1) The Netherlands (NO VISITING ADDRESS !!
7547AS Enschede
Netherlands
+31 646414818
info@outlet-heek.com
IBAN: NL64RABO0158519698
BIC: RABONL2U
Chamber of Commerce: 53325370
Vat: NL001654125b23